2020 has been an interesting year for us and you. Here is a little FAQ on a few topics that relate to the shop:
WHY ARE YOU CLOSED ON SUNDAY & MONDAY?
Great question. When the Covid-19 pandemic first hit back in March, we felt it best to follow recommendations from the state, and closed for a few weeks. After the safer-at-home order was extended to the end of May, we had to make a choice: open or permanently close. We chose to open of course, however with limited staff as the future was unclear. In hopes of not working ourselves to death, we’re still taking a couple days off each week. As this is being written, this will more than likely remain in place through the 2020 season.
WHY IS MY BIKE TUNE-UP TAKING SO LONG TO FINISH?
The pandemic has caused an interesting phenomenon in the cycling world. We’re expereincing a record year, so are most shops in the entire nation. Individuals, such as yourself, are pulling their bikes out of storage for the first time in years, in hopes of doing something outdoors. With such an influx of work orders and a limited staff, we are simply overloaded. Another issue is, like mentioned above, every shop is experiencing this, and vendors have been unable to maintain a decent supply of repair parts. This causes us to search far and wide for necessary components and accessories to make your bike work like new again. This all means added time, sadly, our standard 48-72 hours turn around has been pushed out to 3-4 weeks. I’ve been asked a number of times, why not just hire more employees? Well, that’s easy! Good work is hard to find, and I personally would rather give the bad news of the repair work taking longer than normal than sending repairs out the door that I wouldn’t want to ride myself, done by a greenhorn at this time. We take pride in our service and due to just how busy we are currently, there is not a sufficient amount of time for training.
WHY IS THE STORE SO EMPTY?
As mentioned above, every bike shop is busier than they ever have been. Sales of both bicycles and bike accessories are record breaking this season, and every manufacturer is simply out of stock of common and popular options. Currently, we are told availability will begin to open back up sometime towards the end of July. While the shop is relatively empty, we still may have the bike of your dreams sitting on the rack, patiently waiting for you. Please drop by or give a call for more detail on availability.
DO I HAVE TO WEAR A MASK AT THE STORE?
ARE THERE ANY SPECIAL CHANGES DUE TO THE PANDEMIC?
Not really. The only change we have implemented has been a change to our open hours. Again, we’ve tweaked them due to a limited staff and also to better facilitate your needs. We open early on Wednesday, Friday, and Saturday because we know some of you would rather not wait until noon to get a flat tire fixed or come in for whatever your needs may be that day. We stay a bit later on Tuesday and Thursday because not everyone is free before 6:00pm to come in. We fully understand this new schedule can be a bit confusing, but we feel we are still offering the best solution to such a strange event.
CAN I PAY EXTRA TO SPEED UP MY REPAIR?
Nope. While as a business, we are here to make money, but as Bago Bikes, we are not here to force someone patiently waiting for their bike to be finished have to wait another day due to someone slipping us an extra $20 spot. We offer immediate or at the latest next day service for a few repairs however, like flat tires or really anything under a 5 minute check up. If your bike is rideable, but could use some attention, please call in to setup an appointment. We’ll get you on the schedule and you can drop your bike off on that day for next day pickup.
Thanks for reading, we wish you well and hope to continue to be your bike shop.